WARRANTY
Since there are many product lines of Accurate, different products have different warranty years, maintenance conditions, and return conditions. It is recommended to communicate with Accurate sales or after-sales personnel.
WARRANTY EXEMPTIONS
Accurate's obligation or liability under this warranty does not include any transportation or other charges or liability for direct, indirect or consequential damages or delay resulting from the improper use or application of the product or the use of parts or accessories not approved by Accurate or repairs by people other than Accurate authorized personnel.
This warranty shall not extend to.
1 Malfunction or damage caused by improper use or man-made failure.
2 Malfunction or damage caused by force majeure such as fire and earthquake.
3 Malfunction or damage caused by improper operation or repair by unqualified or unauthorized service people.
4 Malfunction or damage caused by use of parts or accessories not approved by Accurate.
5 Others not caused by instrument or part itself.
SERVICE SOLUTIONS
Technical Support
Accurate service representative provides technical support regarding application and breakdown calls to customers and distributors via phone, mail, or by any means during the entire life cycle of instruments sold by Accurate.
Spare Parts Support
Any need of Spare Parts, you can contact with Accurate Local agent which you purchased, or if you purchase from Accurate directly, please contact with Accurate’s Sales. They will provide you the suitable solution services.
Training
Accurate provides different levels of training to customers and distributors, including Marketing strategy, Retail price suggestion, troubleshooting, etc.
Product Security/Cybersecurity Updates
Committed to proactively addressing the security concerns of our customers
●Information that resolves the issue
●Information on how to obtain a software solution that will resolve the issue
●Notice that the issue is caused by a known, unresolved issue or an incompatibility issue with the
Supported product
●Information that identifies the issue as being resolved by upgrading to anewer release of the
Supported product
●Notice that the issue has been identified as a hardware equipment issue Information that isolates
Issue to a third-party product.
